State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Josh M
October 17, 2025
5
out of
5
rating by Josh M
"Great customer service and reasonable price"
Kenneth French
October 7, 2025
5
out of
5
rating by Kenneth French
"It was quick and price was excellent. Beat all others by a large margin. Personal was great and knowledgeable. Will continue to do business with this firm."
We responded:
"Thank you, Kenneth! I'm happy to know you found our service quick and our pricing competitive. Our team takes pride in being knowledgeable and providing excellent service. We look forward to continuing our relationship with you. Let us know if there's anything else we can assist with!"
DJ Turner
October 3, 2025
5
out of
5
rating by DJ Turner
"They great people work with and very nice too"
We responded:
"Thank you, DJ Turner! I'm happy to hear that you found our team great to work with and appreciated their friendliness. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Emily Martyn
September 18, 2025
5
out of
5
rating by Emily Martyn
"10/10"
We responded:
"Emily, thank you for your fantastic rating! I'm happy to know you had a great experience with our office. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Amanda Johnson
September 16, 2025
5
out of
5
rating by Amanda Johnson
"Mr. Rouse and his team are extremely easy to work with. Highly recommend."
We responded:
"Thank you, Amanda! I'm happy to hear that you found working with me and the team easy. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Edward Zilge
September 9, 2025
5
out of
5
rating by Edward Zilge
"My wife and I shopped around with several different companies before being referred to Franklin Rouse. We worked with Jac, who made the whole process extremely easy. I would highly recommend these folks to anyone. They valued our time and gave us a very competitive rate which included home and auto."
We responded:
"Thank you, Edward! I'm so happy to hear that Jac made the process easy for you and your wife. We appreciate your recommendation and are glad we could offer you a competitive rate for your home and auto insurance. If you ever need anything else, feel free to reach out!"
Randy Johnson
September 4, 2025
5
out of
5
rating by Randy Johnson
"Great firm, made my home insurance process easy. Marie helped me with all my questions and answered them with ease."
We responded:
"Thank you, Randy! I'm happy to hear that Marie was able to assist you so effectively with your insurance needs. Our team is dedicated to making things as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
Mark Drake
August 28, 2025
5
out of
5
rating by Mark Drake
"Very professional and courteous. Explained all plans available to me and gave me great rates on Auto and Home Insurance."
We responded:
"Thank you, Mark! I'm happy to know you found our service professional and courteous. It's great to hear that you received clear explanations and favorable rates for your Insurance. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Alanna Miller
August 23, 2025
5
out of
5
rating by Alanna Miller
"I worked with Kelly to get renters insurance. She was kind, patient, and very thorough. She answered all my questions and was always professional about it. I recommend choosing State Farm for your future business."
We responded:
"Thank you, Alanna! I'm happy to hear that Kelly provided you with such a positive experience while setting up your insurance. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Richard S
August 22, 2025
5
out of
5
rating by Richard S
"Great customer service and without a doubt my best insurance with an insurance agency."
We responded:
"Thank you, Richard S, for your fantastic feedback! I'm happy to know that you're satisfied with our customer service and your insurance experience. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Kay Stanley
August 22, 2025
5
out of
5
rating by Kay Stanley
"I have been with Franklin Rouse insurance for 12 years since I have been in my home. He and his personnel go The extra miles to accommodate me and help me with questions and answers. Today I spoke with Alexis and Bridgett. They are always willing to help, so gracious and kind. It means a lot to me to be under his coverage and his high-quality personnel. They seem like family. I am thankful for them."
We responded:
"Thank you, Kay, for your wonderful feedback! I'm really happy to hear that you've felt supported by our team over the years. Alexis and Bridgett will be delighted to know their efforts have made a difference. We're grateful to have you as part of our family and are always here to assist you. Let us know if there's anything else we can do for you!"
Christina Inman
August 13, 2025
5
out of
5
rating by Christina Inman
"Alexis was helpful, patient and very thorough. We appreciate the attention to detail. Rates were much better than our previous carrier."
We responded:
"Thank you, Christina! I'm happy to hear that Alexis provided such helpful and detailed service. It's great to know that our rates were a better fit for you. If you have any more questions or need further assistance, feel free to reach out!"
Amanda Ward
August 6, 2025
5
out of
5
rating by Amanda Ward
"Just recently moved to Leland and needed renters insurance. Alexis was extremely helpful and answered all questions that I had. Would highly recommend for your insurance needs"
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to hear that Alexis was able to assist you with your insurance needs. We appreciate your recommendation and are here to help with any future insurance questions or needs you may have. Thanks for choosing us!"
Ed Reaves
July 27, 2025
5
out of
5
rating by Ed Reaves
"Current State Farm Customer in Raleigh, NC. I'm moving to Leland, NC and highly recommend the Franklin Rouse Agency for insuring a new home in Del Webb Mallory Creek. The assistant that answered the phone was very knowledgeable and answered a lot of my questions about moving my cars and insuring the new house with SF and even agreed to cancel my Raleigh house on the day the deed was filed. Jac Croom is preparing the documents required for closing and Franklin Rouse gave me a very competitive quote for the new house.😀"
We responded:
"Thank you, Ed! I'm happy to hear that our team, including Jac and the assistant, could assist you with your move and provide the information you needed. It's great to know that Franklin's quote was competitive for your new policy. If you have any more questions or need further assistance, feel free to reach out. Thanks for recommending us!"
Jesse Marshall
July 24, 2025
5
out of
5
rating by Jesse Marshall
"I wish I could give this insurance company a 10/10. Kelsey has been such a great help while I was in a pinch with getting my vehicles straight at the DMV! I’d give her a 100/100!!! Anyone who sees this review please come to Franklin Rouse State Farm! Kelsey will help you really fast and she’s very professional at what she does!"
We responded:
"Thank you for your review, Jesse! I'm so happy to hear that Kelsey was able to assist you efficiently with your DMV needs. We truly value your recommendation and are committed to providing professional and speedy service. Let us know if there's anything else we can do for you!"
kristy brown
July 23, 2025
5
out of
5
rating by kristy brown
"We worked over the phone with Kelly to get Renters Insurance. She was thorough, kind and prompt whenever I had questions or just needed help figuring anything out. I would highly recommend working with Kelly at State Farm."
We responded:
"Thank you for your review, Kristy! I'm delighted to hear about your positive experience with Kelly. Her dedication to providing thorough and prompt assistance is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jeffrey Thompsen
July 20, 2025
5
out of
5
rating by Jeffrey Thompsen
"Many thanks to the wonderful staff at Franklin Rouse Jr. State Farm office in Leland! They made getting our car and homeowners insurance quick and easy! We recommend them!"
We responded:
"Thank you, Jeffrey! I'm happy to hear that our team made your insurance process quick and easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Leah Hardenburg
July 18, 2025
5
out of
5
rating by Leah Hardenburg
"Kelly Jones was amazing! The whole process was seamless. I highly highly recommend."
We responded:
"Thank you for your review, Leah! I'm happy to hear that Kelly made the process seamless for you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Karen Flood
July 18, 2025
5
out of
5
rating by Karen Flood
"Yall were prompts, very expanding of help and reasonable of course good courtesy"
We responded:
"Karen, thank you for your review! I'm happy to know you appreciated our promptness and courteous service. If you ever need anything else, feel free to reach out!"
Jeff Lowell
July 15, 2025
5
out of
5
rating by Jeff Lowell
"Purchased a home in Leland. After reading many positive reviews, I called the Franklin Rouse State Farm office regarding a homeowners policy. Now I know why all the reviews were great. They were incredibly helpful and together we worked out the perfect coverage at a great price. The other companies I called didn't even come close. The follow-up was excellent and the whole process was actually pleasant. How often can you say that about dealing with insurance? Definitely 5-stars, A++."
We responded:
"Thank you for your review, Jeff! I'm so happy to hear that you had a pleasant experience with our office and found the perfect coverage for your new home in Leland. It's wonderful to know that our team's efforts stood out to you. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
Ryan Mecca
July 15, 2025
5
out of
5
rating by Ryan Mecca
"I reached out for help with renters insurance at Franklin’s office, and they got back to me right away. The customer service was quick and professional, and I ended up getting excellent rates. Highly recommend — 10/10 experience!"
We responded:
"Thank you for your review, Ryan! I'm happy to hear that our team provided quick and professional service, and that you received excellent rates for your renters insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out anytime!"
Michael Snyder
July 7, 2025
5
out of
5
rating by Michael Snyder
"Marie Stein was super helpful in guiding through the process. The information was clear making my decision to insure SF easy."
We responded:
"Thank you for your review, Michael! I'm happy to hear that Marie was able to assist you effectively and make the process smooth. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Latoya
June 24, 2025
5
out of
5
rating by Latoya
"Mr. Franklin helped me choose the best policy for my renters insurance and made sure I had everything I needed. 10/10 recommended!"
We responded:
"Thank you for your review, Latoya! I'm happy to hear that we could assist you in finding the right insurance policy. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Will Oden
June 21, 2025
5
out of
5
rating by Will Oden
"Outstanding expertise, professionalism, and service. I would, and do recommend Franklin to my friends, family, and colleagues."
We responded:
"Thank you, Will! I'm happy to know you appreciate the expertise and service provided. Your recommendations to friends and family mean a lot to us. Let us know if there's anything else we can assist you with!"
Tariq Quadir
June 9, 2025
5
out of
5
rating by Tariq Quadir
"Super friendly with enormous professionalism. Very happy with the initial contact."
We responded:
"Thank you for your review, Tariq! I'm glad to hear that you found our team both friendly and professional. It's wonderful to know you're happy with your initial experience."