State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gail Evans
October 30, 2024
5
out of
5
rating by Gail Evans
"The Rouse Agency was easy to work with to purchase homeowners insurance for our new home in Leland. They came highly recommended from our real estate person, and we were not disappointed. Everything was thoroughly explained. Marie was especially courteous and polite!!"
We responded:
"Gail, thank you for your wonderful review! I'm happy to know that our team made the process of purchasing homeowners insurance for your new home in Leland smooth and straightforward. It's great to hear that Marie's courteous and polite service stood out to you. We appreciate your trust and recommendation. If you have any future needs or questions, our office is here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Chris Brown
October 29, 2024
5
out of
5
rating by Chris Brown
"I highly recommend Franklin Rouse. I worked with Tabitha to plan my move from Virginia to NC for home and auto. It was simple, fast and competitive quotes."
We responded:
"Chris, thank you for the fantastic review! I'm glad to hear that Tabitha made your move from Virginia to NC smooth and efficient. We strive to provide competitive quotes and excellent service. If you need any further assistance, our office is always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
kathleen ryan
October 18, 2024
5
out of
5
rating by kathleen ryan
"I recently was looking for a new insurance company and found Franklin Rouse statefarm which is a local office. I worked with Kelly she was a delight and found me a great policy ! So glad I switched to this office friendly clean and affordable should have done it sooner 😊"
We responded:
"Kathleen, thank you so much for your wonderful review! I'm glad Kelly could assist you in finding a great policy. It's fantastic to know you're happy with our friendly and clean office. We appreciate your trust in us and are here for any future needs you may have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Patty McDonnell
October 18, 2024
5
out of
5
rating by Patty McDonnell
"Highly recommend the Franklin Rouse State Farm agency. We relocated to NC and Kelsey made the transition seamless. We needed to adjust our home owner's insurance and establish our automobile insurance. Kelsey was courteous and most importantly, knew exactly what to do! They are the best!"
We responded:
"Patty, thank you for your wonderful review! We're glad to hear that Kelsey made your transition to NC smooth and handled your home and auto insurance needs efficiently. It's great to know you found her courteous and knowledgeable. Our team is always here to help with any future needs you may have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Jacqline Wallace
September 30, 2024
5
out of
5
rating by Jacqline Wallace
"I needed to find a policy fast and I didn’t know exactly which company to go with,but while comparing all the different companies I knew I needed to go with State Farm.I received information that I needed and some information that I needed to know,that I didn’t even think about."
We responded:
"Jacqline, thank you for your wonderful review! I'm glad we could provide you with the information you needed quickly and even offer insights you hadn't considered. It's great to know you chose State Farm for your policy needs. If you have any further questions or need assistance in the future, our office is here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Al Sterphone
September 26, 2024
5
out of
5
rating by Al Sterphone
"First impression was very positive Looking forward to doing business with then in the furure"
We responded:
"Al, thank you for your positive feedback! We're glad your first impression was a good one and look forward to assisting you with your insurance needs in the future. If you have any questions or need further assistance, feel free to reach out anytime. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Rebecca Thiry
September 23, 2024
5
out of
5
rating by Rebecca Thiry
"Marie was very helpful and got us quotes for all our insurance needs in a matter of hours. She was very good about following up with us and was able to write our policies very quickly. This is probably the easiest insurance transition I have every been through and the rates were very competitive. This agency is very friendly too. Highly recommended!"
We responded:
"Marie is a valuable member of our team, and I'm glad she could assist you so efficiently with your insurance needs. It's wonderful to know that the transition was smooth and that you found our rates competitive. We strive to provide friendly and prompt service, and your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Allison Thomas
September 10, 2024
5
out of
5
rating by Allison Thomas
"I recently switched to Franklin Rouse State Farm after Kelly went above and beyond in getting me better rates on my Home & Auto coverage. Kelly and Kelsey have given outstanding customer service throughout and beyond this process! I can't "Thank you" enough!!"
We responded:
"Allison, thank you for your wonderful review! I'm glad Kelly and Kelsey were able to assist you with great rates on your home and auto coverage. We appreciate your kind words about their outstanding customer service. If you need any further assistance, our office is always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
KZ Hendricks
September 7, 2024
5
out of
5
rating by KZ Hendricks
"Idk why I haven't done a review for this yet, but I've been a customer of Franklin Rouse for close to 15 years I think. Always had a great experience with them. Absolutely zero complaints."
We responded:
"KZ, thank you for being a loyal customer for nearly 15 years! I'm happy to know you've had a great experience with our office and have zero complaints. If you ever need anything, we're always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Britney & Brooklyn
September 4, 2024
5
out of
5
rating by Britney & Brooklyn
"Thank you so much to Franklin Rouse- State Farm Insurance Agency, for your excellent service, patience and consideration of my insurance needs. It has been so helpful!! 5/5 rating :)"
We responded:
"Thank you, Britney and Brooklyn, for your kind words and for giving us a 5-star rating. I'm glad our team could provide excellent service and meet your insurance needs. If you ever have any questions or need further assistance, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Wayne Martin
September 4, 2024
5
out of
5
rating by Wayne Martin
"Great service. They made the process very easy for me to ensure I was protected."
We responded:
"Wayne, thank you for your kind words! I'm glad we could make the process easy for you and ensure you felt your coverage needs were met. If you need any further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Caleb Isom
August 29, 2024
5
out of
5
rating by Caleb Isom
"Fantastic people and great service. They helped walk me through auto insurance as I have recently moved. The entire process was quick and easy!"
We responded:
"Caleb, thank you for your wonderful review! I'm glad our team could assist you with your auto insurance needs and make your move a bit smoother. We're always here to help with any future questions or needs you might have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
John Frazer
August 26, 2024
5
out of
5
rating by John Frazer
"I must say, the Customer Service is OUTSTANDING!! Everyone I spoke to was kind, and courteous! I was able to get the coverage I needed, and it didn't break the bank! I highly recommend them."
We responded:
"John, thank you for your wonderful review. I'm glad our team provided you with outstanding customer service and helped you find the right coverage within your budget. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Carmen Ferrante Jr.
August 21, 2024
5
out of
5
rating by Carmen Ferrante Jr.
"Very helpful and efficient. They were able to get us insured quickly and their prices were comparable with other companies."
We responded:
"Carmen, Thank you for your positive feedback. I'm glad we could assist you efficiently and provide competitive pricing. If you have any further questions or need assistance in the future, feel free to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Kirsten Bordell
August 10, 2024
5
out of
5
rating by Kirsten Bordell
"Franklin Rouse’s State Farm agency was able to give me the absolute best rate of the area on renter’s insurance and their staff is so friendly and helpful! Trey, Kelsey, and Marie at the Leland office were a joy to work with and I’d recommend them to anyone looking for insurance."
We responded:
"Hey Kirsten, Thanks a bunch for the awesome review! I'm so glad you got the best rate on renter’s insurance with us. Trey, Kelsey, and Marie are fantastic, and it's great to hear they made your experience enjoyable. If you need anything else, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Lawrence williams
August 9, 2024
5
out of
5
rating by Lawrence williams
"We are new to the area, homeowners and wind and hail insurance was explained in detail. They also provided some information regarding vehicle registration. I would recommend their services"
We responded:
"Hey Lawrence, Thanks a lot for the awesome review! I'm glad we could help you with your homeowners and wind and hail insurance. It's great to know you found the information detailed and useful. If you need any more assistance or have questions in the future, feel free to reach out. We're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Peace Avanrenren
August 9, 2024
5
out of
5
rating by Peace Avanrenren
"State Farm is great! 5/5 stars! Their customer service is always helpful and responsive. I highly recommend State Farm to anyone looking for reliable insurance!"
We responded:
"Hey Peace, Thanks a lot for the awesome review! I'm really glad you found our customer service helpful and responsive. Your recommendation means a lot! If you ever need anything, we're here for you. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Alexsis Hernandez
August 9, 2024
5
out of
5
rating by Alexsis Hernandez
"I recently worked with the team at Franklin Rouse - State Farm Insurance to secure renters insurance prior to a big move. The staff was extremely kind and quick in their replies to my inquires. It was honestly the smoothest insurance process that I have been through and they were kind enough to answer any questions that I had. I was able to have my policy set up quickly and on time for my re-location. I would highly recommend their services and I will continue using them in the future."
We responded:
"Hey Alexsis, Thanks a lot for your awesome review! I'm really glad our team could make your renters insurance process smooth and quick. It's great to know that our staff's kindness and quick replies made a difference for you. We're always here to help with any questions you might have in the future. Looking forward to continuing to serve you! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Madison Winn
August 8, 2024
5
out of
5
rating by Madison Winn
"Very helpful and quick responses with great overall customer service. I always appreciate positive attitudes and patience!"
We responded:
"Hi Madison, thanks a lot for sharing your thoughts! I'm glad you found our service helpful and quick. We always aim to provide great customer service with a positive attitude and patience. If you ever need anything else, we're here for you! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
John Hopkins
August 8, 2024
5
out of
5
rating by John Hopkins
"Thank you Kelly from State Farm Amazing Customer Service I would do all my insurance business with Kelly from State Farm Thanks again Kelly"
We responded:
"Thanks, John, for your awesome review! I'm really happy to hear about your great experience with Kelly. She's a fantastic part of our team, and it's wonderful to know she provided you with amazing customer service. We're here for all your insurance needs anytime! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Harley Tedder
August 8, 2024
5
out of
5
rating by Harley Tedder
"I got renters insurance with this company.they were very easy to work with and had amazing prices."
We responded:
"Thanks, Harley, for the awesome review! I'm glad you found our team easy to work with and our prices amazing. If you need anything else or have any questions, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Erin Thaden
August 7, 2024
5
out of
5
rating by Erin Thaden
"Kelly Jones was great! We did most of our communication via email because of my work schedule and Kelly made it possible for me to get everything done in time to close on my new home!!! It was a wonderful experience and I feel confident moving forward if I need to get in contact with an agent they will work with me in whatever way I need to be able to get things done!!"
We responded:
"Hey Erin, hanks a lot for the awesome review! I'm glad Kelly could help you out with your home closing! It's great to know you had a wonderful experience and feel confident moving forward. If you need anything else, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Ethan Limberger
July 29, 2024
5
out of
5
rating by Ethan Limberger
"Very quick and polite, had a renters insurance plan created in 5 minutes with an amazing price no one else could beat. Genuinely impressed."
We responded:
"Ethan, thank you for the amazing review! It was a pleasure to help you get your renter's insurance plan set up quickly and at an unbeatable price. If you ever need anything else or have any questions, feel free to reach out to our office! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Kelci Lewis
July 28, 2024
5
out of
5
rating by Kelci Lewis
"It was super quick/easy to set up my renter's insurance with this agency. The ladies I spoke with were very friendly and super informative."
We responded:
"Hey Kelci, thanks a bunch for your awesome review! I'm so glad to hear that setting up your renter's insurance was quick and easy. Our team always aims to be friendly and informative. If you need anything else or have any questions in the future, feel free to reach out! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Robert Cruse Jr
July 25, 2024
5
out of
5
rating by Robert Cruse Jr
"Looking for car insurance, found Franklin Rouse and it's more coverage for cheaper than anywhere else I could find."
We responded:
"Hey Bryan, thank you so much for sharing your experience. Happy that we could provide you a better value on your auto insurance."