State Farm® Insurance Agent Franklin Rouse Jr

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Crystal Best

July 16, 2024

5 out of 5

"Great customer service got the Job done quickly nice & professional thanks again"

Devin Olasin

July 15, 2024

4 out of 5

"i am a new customer but so far so good!"

Summer Trolli

July 11, 2024

5 out of 5

"Great customer service!"

valerie ellis

July 11, 2024

5 out of 5

"Marie was attentive and friendly. She worked to get me the best prices. Easy to get in touch with. Returned calls promptly."

Monique McEniry

July 9, 2024

5 out of 5

"I just switched to this State Farm and found Marie very helpful making the change process go smoothly. Thank you"

Bryan Hall

June 29, 2024

5 out of 5

"My husband and I have been with this State Farm office for over six years, and they have been the best we've ever experienced. Kelsey has been assisting us for several years now. She is thorough and genuinely cares about her clients. I know I'm not just a name or a number to her; she takes pride in helping me and constantly evaluates my situation to ensure I have the most beneficial policies. Kelly is also a tremendous asset to this agency. She assisted us with additional policies, ensuring our family is well-protected. I've never encountered a single issue with this agency. From reception to underwriting, everyone is incredibly polite and professional, and most importantly, they get things done! We travel a lot for work and have had multiple homes insured simultaneously, along with several vehicles and additional policy bundles. While this complexity overwhelms other agencies, Rouse handles it seamlessly. I’ve dealt with agents elsewhere who didn't know what they were doing or made me feel like just a number. But not this agency. I wouldn't trust anyone else with our policies. At Rouse, you truly get what you pay for. The team always ensures we get the best value and deals. We couldn't be happier with their service."

Steve Johnson

June 28, 2024

5 out of 5

"The team at Franklin Rouse has been great to work with. Just moved to the area and they made getting my property and storm insurance easy. Friendly and professional."

Teresa Bullard

June 28, 2024

5 out of 5

"I’m new to the area and everyone at Franklin Rouse was extremely helpful and very nice. Thank you especially to Kelly!"

Louis .Tsantes

June 28, 2024

5 out of 5

"State farm at this location has treated me really well, my agent was great and very knowledgeable. They have been helpful and actually saved a bit of money on top of that!"

Author Wyshawnda Lee

June 21, 2024

5 out of 5

"State Farm Insurance company and Staff at Franklin Rouse is the best, the rate is amazing and the staff is very helpful. They are very informative and pleasant. I will be with them for ever!."

Patrick Rose

June 20, 2024

5 out of 5

"They took care of my Home Owners Insurance problem right away. Im very pleased with their services."

Sandy Corbett

June 19, 2024

5 out of 5

"The customer service was amazing. The receptionist was very helpful, she took my information and passed it to Katie. I was taking care of in a timely manner. Katie was very nice and helpful she answered all my questions."

Malinda Butler

June 19, 2024

5 out of 5

"I’ve been a long time policy holder with State Farm in Oregon. When I recently moved to the Wilmington area, I needed a new agent. I am so glad that I contacted Franklin Rouse Jr.’s office. Kelly was friendly and so helpful! I am grateful for her quick response in getting my renters insurance policy prepared, and provided the required proof of coverage I needed. Malinda B."

Joseph Brown

June 14, 2024

5 out of 5

"Very helpful folks!"

NvDz Gaming

June 13, 2024

5 out of 5

"Help me out with what I need.. fast and easy process. Would recommend"

John Summerlin

June 10, 2024

5 out of 5

"Monica was able to help me set up my renters insurance policy! She was very professional and gave me peace of mind!"

Manuel Rodriquez

June 7, 2024

5 out of 5

"Franklin Rouse is the man!!!"

Mary Ferrito

June 4, 2024

5 out of 5

"Super positive experience with Franklin Rouse! Kind associates and very quick service."

Brad Shaffer

June 3, 2024

5 out of 5

"Every one was extremely helpful, in getting me a homeowners policy. The team went out of their way to make the process quick and simple. Everyone was a joy to work with especially Kelly"

Charlie Brown

June 3, 2024

5 out of 5

"Very pleasant experience. Agent was very helpful."

Lauren Grabow

June 2, 2024

5 out of 5

"Super efficient and very nice!"

larry nissen

May 30, 2024

5 out of 5

"Very professional and helpful. And competitive rates."

Mary Mancini

May 15, 2024

5 out of 5

"Was such an easy and pleasant experience setting up my new insurance!!!"

Jorge Perez

March 31, 2024

5 out of 5

"Great service! A week before my move they were able to do write up my renter’s insurance policy right over the phone. Once we arrive, we will bundle up our car insurance as well."

John Limberger

February 27, 2024

5 out of 5

"Really like the way they do business. Fast, efficient, and extremely easy to work with! Been working with Mr. Rouse for year and have always been happy. Thank you for your help."

What our customers say about us...

Crystal Best

July 16, 2024

5 out of 5

"Great customer service got the Job done quickly nice & professional thanks again"

Devin Olasin

July 15, 2024

4 out of 5

"i am a new customer but so far so good!"

Summer Trolli

July 11, 2024

5 out of 5

"Great customer service!"

valerie ellis

July 11, 2024

5 out of 5

"Marie was attentive and friendly. She worked to get me the best prices. Easy to get in touch with. Returned calls promptly."

Monique McEniry

July 9, 2024

5 out of 5

"I just switched to this State Farm and found Marie very helpful making the change process go smoothly. Thank you"

Bryan Hall

June 29, 2024

5 out of 5

"My husband and I have been with this State Farm office for over six years, and they have been the best we've ever experienced. Kelsey has been assisting us for several years now. She is thorough and genuinely cares about her clients. I know I'm not just a name or a number to her; she takes pride in helping me and constantly evaluates my situation to ensure I have the most beneficial policies. Kelly is also a tremendous asset to this agency. She assisted us with additional policies, ensuring our family is well-protected. I've never encountered a single issue with this agency. From reception to underwriting, everyone is incredibly polite and professional, and most importantly, they get things done! We travel a lot for work and have had multiple homes insured simultaneously, along with several vehicles and additional policy bundles. While this complexity overwhelms other agencies, Rouse handles it seamlessly. I’ve dealt with agents elsewhere who didn't know what they were doing or made me feel like just a number. But not this agency. I wouldn't trust anyone else with our policies. At Rouse, you truly get what you pay for. The team always ensures we get the best value and deals. We couldn't be happier with their service."

Steve Johnson

June 28, 2024

5 out of 5

"The team at Franklin Rouse has been great to work with. Just moved to the area and they made getting my property and storm insurance easy. Friendly and professional."

Teresa Bullard

June 28, 2024

5 out of 5

"I’m new to the area and everyone at Franklin Rouse was extremely helpful and very nice. Thank you especially to Kelly!"

Louis .Tsantes

June 28, 2024

5 out of 5

"State farm at this location has treated me really well, my agent was great and very knowledgeable. They have been helpful and actually saved a bit of money on top of that!"

Author Wyshawnda Lee

June 21, 2024

5 out of 5

"State Farm Insurance company and Staff at Franklin Rouse is the best, the rate is amazing and the staff is very helpful. They are very informative and pleasant. I will be with them for ever!."

Patrick Rose

June 20, 2024

5 out of 5

"They took care of my Home Owners Insurance problem right away. Im very pleased with their services."

Sandy Corbett

June 19, 2024

5 out of 5

"The customer service was amazing. The receptionist was very helpful, she took my information and passed it to Katie. I was taking care of in a timely manner. Katie was very nice and helpful she answered all my questions."

Malinda Butler

June 19, 2024

5 out of 5

"I’ve been a long time policy holder with State Farm in Oregon. When I recently moved to the Wilmington area, I needed a new agent. I am so glad that I contacted Franklin Rouse Jr.’s office. Kelly was friendly and so helpful! I am grateful for her quick response in getting my renters insurance policy prepared, and provided the required proof of coverage I needed. Malinda B."

Joseph Brown

June 14, 2024

5 out of 5

"Very helpful folks!"

NvDz Gaming

June 13, 2024

5 out of 5

"Help me out with what I need.. fast and easy process. Would recommend"

John Summerlin

June 10, 2024

5 out of 5

"Monica was able to help me set up my renters insurance policy! She was very professional and gave me peace of mind!"

Manuel Rodriquez

June 7, 2024

5 out of 5

"Franklin Rouse is the man!!!"

Mary Ferrito

June 4, 2024

5 out of 5

"Super positive experience with Franklin Rouse! Kind associates and very quick service."

Brad Shaffer

June 3, 2024

5 out of 5

"Every one was extremely helpful, in getting me a homeowners policy. The team went out of their way to make the process quick and simple. Everyone was a joy to work with especially Kelly"

Charlie Brown

June 3, 2024

5 out of 5

"Very pleasant experience. Agent was very helpful."

Lauren Grabow

June 2, 2024

5 out of 5

"Super efficient and very nice!"

larry nissen

May 30, 2024

5 out of 5

"Very professional and helpful. And competitive rates."

Mary Mancini

May 15, 2024

5 out of 5

"Was such an easy and pleasant experience setting up my new insurance!!!"

Jorge Perez

March 31, 2024

5 out of 5

"Great service! A week before my move they were able to do write up my renter’s insurance policy right over the phone. Once we arrive, we will bundle up our car insurance as well."

John Limberger

February 27, 2024

5 out of 5

"Really like the way they do business. Fast, efficient, and extremely easy to work with! Been working with Mr. Rouse for year and have always been happy. Thank you for your help."