State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dirgh Patel
November 21, 2025
5
out of
5
rating by Dirgh Patel
"Service is really good and fast. The staff is very polite, and Alexis was extremely helpful throughout the process. She is excellent at her job. Highly recommend!"
We responded:
"Dirgh, thank you for your wonderful feedback! I'm glad to hear that you found our service fast and our staff polite. Alexis will be thrilled to know she made a positive impact on your experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
rajani mara
November 18, 2025
5
out of
5
rating by rajani mara
"He is Amazing and one of the best in giving detailed explanations about how insurance helps and what limits we need to take. Love to do business with him.. Customer from Exchange at westgate apartments…"
We responded:
"Rajani, thank you for your wonderful feedback! I'm happy to know that you appreciate the detailed explanations about insurance and the guidance on coverage limits. It's great to have you as a customer. If you have any questions or need further assistance, feel free to reach out anytime!"
chris dubois
November 18, 2025
5
out of
5
rating by chris dubois
"I have had state farm since highschool. (12 years) and love them. Always helpful!!"
We responded:
"Chris, thank you for your loyalty over the years! I'm happy to know that you've found our team consistently helpful. We’re here for any of your insurance needs!"
Ryley Nail
November 6, 2025
5
out of
5
rating by Ryley Nail
"I have referred dozens of people to this office. We have done a lot of work together because they are always on point. They respond so quickly and have taken care of every need. I will continue to make referrals because the Franklin Rouse office is the best!"
We responded:
"Thank you, Ryley! I'm so happy to hear about your positive experiences with our office. Your referrals mean a lot to us, and we're committed to maintaining the high level of service you appreciate. Let us know if there's anything else we can do for you!"
McKenzy Breighner
November 3, 2025
5
out of
5
rating by McKenzy Breighner
"My husband and I worked with the State Farm team to help us understand and purchase homeowners insurance for our 1st home. Grateful for the patience, teachings, and great price!"
We responded:
"Thank you, McKenzy! I'm happy to hear that you and your husband had a positive experience with our team while purchasing homeowners insurance for your first home. We appreciate your kind words about our patience and guidance. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Brent Griffin
October 28, 2025
5
out of
5
rating by Brent Griffin
"Very friendly staff. Switched my previous car insurance and saved some money!"
We responded:
"Thank you, Brent! I'm happy to hear that our team was friendly and that you were able to save on your car insurance. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Josh M
October 17, 2025
5
out of
5
rating by Josh M
"Great customer service and reasonable price"
We responded:
"Thank you, Josh! I'm happy you appreciated our customer service and found our prices reasonable. If there's anything else we can assist you with, feel free to reach out anytime!"
Kenneth French
October 7, 2025
5
out of
5
rating by Kenneth French
"It was quick and price was excellent. Beat all others by a large margin. Personal was great and knowledgeable. Will continue to do business with this firm."
We responded:
"Thank you, Kenneth! I'm happy to know you found our service quick and our pricing competitive. Our team takes pride in being knowledgeable and providing excellent service. We look forward to continuing our relationship with you. Let us know if there's anything else we can assist with!"
DJ Turner
October 3, 2025
5
out of
5
rating by DJ Turner
"They great people work with and very nice too"
We responded:
"Thank you, DJ Turner! I'm happy to hear that you found our team great to work with and appreciated their friendliness. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Emily Martyn
September 18, 2025
5
out of
5
rating by Emily Martyn
"10/10"
We responded:
"Emily, thank you for your fantastic rating! I'm happy to know you had a great experience with our office. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Amanda Johnson
September 16, 2025
5
out of
5
rating by Amanda Johnson
"Mr. Rouse and his team are extremely easy to work with. Highly recommend."
We responded:
"Thank you, Amanda! I'm happy to hear that you found working with me and the team easy. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Edward Zilge
September 9, 2025
5
out of
5
rating by Edward Zilge
"My wife and I shopped around with several different companies before being referred to Franklin Rouse. We worked with Jac, who made the whole process extremely easy. I would highly recommend these folks to anyone. They valued our time and gave us a very competitive rate which included home and auto."
We responded:
"Thank you, Edward! I'm so happy to hear that Jac made the process easy for you and your wife. We appreciate your recommendation and are glad we could offer you a competitive rate for your home and auto insurance. If you ever need anything else, feel free to reach out!"
Randy Johnson
September 4, 2025
5
out of
5
rating by Randy Johnson
"Great firm, made my home insurance process easy. Marie helped me with all my questions and answered them with ease."
We responded:
"Thank you, Randy! I'm happy to hear that Marie was able to assist you so effectively with your insurance needs. Our team is dedicated to making things as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
Mark Drake
August 28, 2025
5
out of
5
rating by Mark Drake
"Very professional and courteous. Explained all plans available to me and gave me great rates on Auto and Home Insurance."
We responded:
"Thank you, Mark! I'm happy to know you found our service professional and courteous. It's great to hear that you received clear explanations and favorable rates for your Insurance. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Alanna Miller
August 23, 2025
5
out of
5
rating by Alanna Miller
"I worked with Kelly to get renters insurance. She was kind, patient, and very thorough. She answered all my questions and was always professional about it. I recommend choosing State Farm for your future business."
We responded:
"Thank you, Alanna! I'm happy to hear that Kelly provided you with such a positive experience while setting up your insurance. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Richard S
August 22, 2025
5
out of
5
rating by Richard S
"Great customer service and without a doubt my best insurance with an insurance agency."
We responded:
"Thank you, Richard S, for your fantastic feedback! I'm happy to know that you're satisfied with our customer service and your insurance experience. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Kay Stanley
August 22, 2025
5
out of
5
rating by Kay Stanley
"I have been with Franklin Rouse insurance for 12 years since I have been in my home. He and his personnel go The extra miles to accommodate me and help me with questions and answers. Today I spoke with Alexis and Bridgett. They are always willing to help, so gracious and kind. It means a lot to me to be under his coverage and his high-quality personnel. They seem like family. I am thankful for them."
We responded:
"Thank you, Kay, for your wonderful feedback! I'm really happy to hear that you've felt supported by our team over the years. Alexis and Bridgett will be delighted to know their efforts have made a difference. We're grateful to have you as part of our family and are always here to assist you. Let us know if there's anything else we can do for you!"
Christina Inman
August 13, 2025
5
out of
5
rating by Christina Inman
"Alexis was helpful, patient and very thorough. We appreciate the attention to detail. Rates were much better than our previous carrier."
We responded:
"Thank you, Christina! I'm happy to hear that Alexis provided such helpful and detailed service. It's great to know that our rates were a better fit for you. If you have any more questions or need further assistance, feel free to reach out!"
Amanda Ward
August 6, 2025
5
out of
5
rating by Amanda Ward
"Just recently moved to Leland and needed renters insurance. Alexis was extremely helpful and answered all questions that I had. Would highly recommend for your insurance needs"
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to hear that Alexis was able to assist you with your insurance needs. We appreciate your recommendation and are here to help with any future insurance questions or needs you may have. Thanks for choosing us!"
Ed Reaves
July 27, 2025
5
out of
5
rating by Ed Reaves
"Current State Farm Customer in Raleigh, NC. I'm moving to Leland, NC and highly recommend the Franklin Rouse Agency for insuring a new home in Del Webb Mallory Creek. The assistant that answered the phone was very knowledgeable and answered a lot of my questions about moving my cars and insuring the new house with SF and even agreed to cancel my Raleigh house on the day the deed was filed. Jac Croom is preparing the documents required for closing and Franklin Rouse gave me a very competitive quote for the new house.😀"
We responded:
"Thank you, Ed! I'm happy to hear that our team, including Jac and the assistant, could assist you with your move and provide the information you needed. It's great to know that Franklin's quote was competitive for your new policy. If you have any more questions or need further assistance, feel free to reach out. Thanks for recommending us!"
Jesse Marshall
July 24, 2025
5
out of
5
rating by Jesse Marshall
"I wish I could give this insurance company a 10/10. Kelsey has been such a great help while I was in a pinch with getting my vehicles straight at the DMV! I’d give her a 100/100!!! Anyone who sees this review please come to Franklin Rouse State Farm! Kelsey will help you really fast and she’s very professional at what she does!"
We responded:
"Thank you for your review, Jesse! I'm so happy to hear that Kelsey was able to assist you efficiently with your DMV needs. We truly value your recommendation and are committed to providing professional and speedy service. Let us know if there's anything else we can do for you!"
kristy brown
July 23, 2025
5
out of
5
rating by kristy brown
"We worked over the phone with Kelly to get Renters Insurance. She was thorough, kind and prompt whenever I had questions or just needed help figuring anything out. I would highly recommend working with Kelly at State Farm."
We responded:
"Thank you for your review, Kristy! I'm delighted to hear about your positive experience with Kelly. Her dedication to providing thorough and prompt assistance is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jeffrey Thompsen
July 20, 2025
5
out of
5
rating by Jeffrey Thompsen
"Many thanks to the wonderful staff at Franklin Rouse Jr. State Farm office in Leland! They made getting our car and homeowners insurance quick and easy! We recommend them!"
We responded:
"Thank you, Jeffrey! I'm happy to hear that our team made your insurance process quick and easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Leah Hardenburg
July 18, 2025
5
out of
5
rating by Leah Hardenburg
"Kelly Jones was amazing! The whole process was seamless. I highly highly recommend."
We responded:
"Thank you for your review, Leah! I'm happy to hear that Kelly made the process seamless for you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Karen Flood
July 18, 2025
5
out of
5
rating by Karen Flood
"Yall were prompts, very expanding of help and reasonable of course good courtesy"
We responded:
"Karen, thank you for your review! I'm happy to know you appreciated our promptness and courteous service. If you ever need anything else, feel free to reach out!"