State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chloe Burchette
January 11, 2025
5
out of
5
rating by Chloe Burchette
"love state farm!"
Dowless Reaves
January 3, 2025
5
out of
5
rating by Dowless Reaves
"State Farm has got me covered without breaking the bank"
We responded:
"Thank you, Dowless, for sharing your experience! I'm happy to know that our coverage meets your needs while staying affordable. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
MMC McConville
December 18, 2024
5
out of
5
rating by MMC McConville
"Kelly was great!! We are new to the area and Kelly was great explaining how the homeowners insurance and wind & hail policies works in NC...Kelly gave me several different options in deductibles and prices to make my decision...very knowledgeable and personable, she couldn't have been any nicer and so helpful!! Would definitely recommend the Rouse State Farm!!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that Kelly was able to assist you with your insurance needs. Her knowledge and personable approach truly make a difference. We're grateful for your recommendation and are here to help with any further needs!"
Lowe Tim
December 14, 2024
5
out of
5
rating by Lowe Tim
"Great place to get insurance, was quick and easy and saved me money"
We responded:
"Thank you, Tim! I'm glad you found our services quick and easy, and that we could help you save money. We're always here to assist with any future needs or questions you might have."
liz liz
December 13, 2024
5
out of
5
rating by liz liz
"Very responsive, friendly and great rates ! Left a company I was with for 26 years for State Farm and super happy!"
We responded:
"Thank you, Liz, for your wonderful feedback! We're so happy to have you with us at State Farm. It's great to know you're satisfied with our service and rates. If you ever need anything or have questions, feel free to reach out. We're here to help!"
Randi Wheatley
December 11, 2024
5
out of
5
rating by Randi Wheatley
"Very responsive and great pricing!"
We responded:
"Thank you, Randi! I'm glad you found our pricing competitive and appreciated our responsiveness. We're here to help with any future needs or questions you might have. Feel free to reach out anytime!"
Raymie Patrick
December 11, 2024
5
out of
5
rating by Raymie Patrick
"Great customer service and quick to answer the phone. Helped me figure out all my problems quickly set up an account. Positive attitude all around and just very helpful. Thank you."
We responded:
"Thank you, Raymie, for your wonderful feedback! I'm happy that our team could assist you promptly and with a positive attitude. We're always here to help with any future needs or questions you might have. Have a great day!"
Ofure Otega Aigbomian
November 12, 2024
5
out of
5
rating by Ofure Otega Aigbomian
"Great customer service. My agent was quick, sweet, and effective."
We responded:
"Ofure, I'm glad you had a positive experience with our customer service! It's wonderful to know that your agent was quick, sweet, and effective. We're always here to help with any future needs or questions. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Stephanie Cominella
November 11, 2024
5
out of
5
rating by Stephanie Cominella
"Kind agents and very helpful! I was moving from out of state, and they made the transition easy!"
We responded:
"Stephanie, thank you for your wonderful review! I'm glad our team could make your move smooth and hassle-free. We're always here to help with any future needs. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Derrick Wall
November 11, 2024
5
out of
5
rating by Derrick Wall
"Great people and customer service , very helpful and finished my quote in a quick and timely matter !"
We responded:
"Derrick, thank you for your fantastic review! I'm glad our team could assist you quickly and efficiently. Your satisfaction with our customer service means a lot to us. If you have any further questions or need assistance in the future, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Gail Evans
October 30, 2024
5
out of
5
rating by Gail Evans
"The Rouse Agency was easy to work with to purchase homeowners insurance for our new home in Leland. They came highly recommended from our real estate person, and we were not disappointed. Everything was thoroughly explained. Marie was especially courteous and polite!!"
We responded:
"Gail, thank you for your wonderful review! I'm happy to know that our team made the process of purchasing homeowners insurance for your new home in Leland smooth and straightforward. It's great to hear that Marie's courteous and polite service stood out to you. We appreciate your trust and recommendation. If you have any future needs or questions, our office is here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Chris Brown
October 29, 2024
5
out of
5
rating by Chris Brown
"I highly recommend Franklin Rouse. I worked with Tabitha to plan my move from Virginia to NC for home and auto. It was simple, fast and competitive quotes."
We responded:
"Chris, thank you for the fantastic review! I'm glad to hear that Tabitha made your move from Virginia to NC smooth and efficient. We strive to provide competitive quotes and excellent service. If you need any further assistance, our office is always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
kathleen ryan
October 18, 2024
5
out of
5
rating by kathleen ryan
"I recently was looking for a new insurance company and found Franklin Rouse statefarm which is a local office. I worked with Kelly she was a delight and found me a great policy ! So glad I switched to this office friendly clean and affordable should have done it sooner 😊"
We responded:
"Kathleen, thank you so much for your wonderful review! I'm glad Kelly could assist you in finding a great policy. It's fantastic to know you're happy with our friendly and clean office. We appreciate your trust in us and are here for any future needs you may have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Patty McDonnell
October 18, 2024
5
out of
5
rating by Patty McDonnell
"Highly recommend the Franklin Rouse State Farm agency. We relocated to NC and Kelsey made the transition seamless. We needed to adjust our home owner's insurance and establish our automobile insurance. Kelsey was courteous and most importantly, knew exactly what to do! They are the best!"
We responded:
"Patty, thank you for your wonderful review! We're glad to hear that Kelsey made your transition to NC smooth and handled your home and auto insurance needs efficiently. It's great to know you found her courteous and knowledgeable. Our team is always here to help with any future needs you may have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Jacqline Wallace
September 30, 2024
5
out of
5
rating by Jacqline Wallace
"I needed to find a policy fast and I didn’t know exactly which company to go with,but while comparing all the different companies I knew I needed to go with State Farm.I received information that I needed and some information that I needed to know,that I didn’t even think about."
We responded:
"Jacqline, thank you for your wonderful review! I'm glad we could provide you with the information you needed quickly and even offer insights you hadn't considered. It's great to know you chose State Farm for your policy needs. If you have any further questions or need assistance in the future, our office is here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Al Sterphone
September 26, 2024
5
out of
5
rating by Al Sterphone
"First impression was very positive Looking forward to doing business with then in the furure"
We responded:
"Al, thank you for your positive feedback! We're glad your first impression was a good one and look forward to assisting you with your insurance needs in the future. If you have any questions or need further assistance, feel free to reach out anytime. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Rebecca Thiry
September 23, 2024
5
out of
5
rating by Rebecca Thiry
"Marie was very helpful and got us quotes for all our insurance needs in a matter of hours. She was very good about following up with us and was able to write our policies very quickly. This is probably the easiest insurance transition I have every been through and the rates were very competitive. This agency is very friendly too. Highly recommended!"
We responded:
"Marie is a valuable member of our team, and I'm glad she could assist you so efficiently with your insurance needs. It's wonderful to know that the transition was smooth and that you found our rates competitive. We strive to provide friendly and prompt service, and your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Allison Thomas
September 10, 2024
5
out of
5
rating by Allison Thomas
"I recently switched to Franklin Rouse State Farm after Kelly went above and beyond in getting me better rates on my Home & Auto coverage. Kelly and Kelsey have given outstanding customer service throughout and beyond this process! I can't "Thank you" enough!!"
We responded:
"Allison, thank you for your wonderful review! I'm glad Kelly and Kelsey were able to assist you with great rates on your home and auto coverage. We appreciate your kind words about their outstanding customer service. If you need any further assistance, our office is always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Zach Hendricks
September 7, 2024
5
out of
5
rating by Zach Hendricks
"Idk why I haven't done a review for this yet, but I've been a customer of Franklin Rouse for close to 15 years I think. Always had a great experience with them. Absolutely zero complaints."
We responded:
"KZ, thank you for being a loyal customer for nearly 15 years! I'm happy to know you've had a great experience with our office and have zero complaints. If you ever need anything, we're always here to help. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Britney & Brooklyn
September 4, 2024
5
out of
5
rating by Britney & Brooklyn
"Thank you so much to Franklin Rouse- State Farm Insurance Agency, for your excellent service, patience and consideration of my insurance needs. It has been so helpful!! 5/5 rating :)"
We responded:
"Thank you, Britney and Brooklyn, for your kind words and for giving us a 5-star rating. I'm glad our team could provide excellent service and meet your insurance needs. If you ever have any questions or need further assistance, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Wayne Martin
September 4, 2024
5
out of
5
rating by Wayne Martin
"Great service. They made the process very easy for me to ensure I was protected."
We responded:
"Wayne, thank you for your kind words! I'm glad we could make the process easy for you and ensure you felt your coverage needs were met. If you need any further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Caleb Isom
August 29, 2024
5
out of
5
rating by Caleb Isom
"Fantastic people and great service. They helped walk me through auto insurance as I have recently moved. The entire process was quick and easy!"
We responded:
"Caleb, thank you for your wonderful review! I'm glad our team could assist you with your auto insurance needs and make your move a bit smoother. We're always here to help with any future questions or needs you might have. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
John Frazer
August 26, 2024
5
out of
5
rating by John Frazer
"I must say, the Customer Service is OUTSTANDING!! Everyone I spoke to was kind, and courteous! I was able to get the coverage I needed, and it didn't break the bank! I highly recommend them."
We responded:
"John, thank you for your wonderful review. I'm glad our team provided you with outstanding customer service and helped you find the right coverage within your budget. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Carmen Ferrante Jr.
August 21, 2024
5
out of
5
rating by Carmen Ferrante Jr.
"Very helpful and efficient. They were able to get us insured quickly and their prices were comparable with other companies."
We responded:
"Carmen, Thank you for your positive feedback. I'm glad we could assist you efficiently and provide competitive pricing. If you have any further questions or need assistance in the future, feel free to reach out. - Franklin Rouse - State Farm Insurance Agent, Leland, NC"
Kirsten Bordell
August 10, 2024
5
out of
5
rating by Kirsten Bordell
"Franklin Rouse’s State Farm agency was able to give me the absolute best rate of the area on renter’s insurance and their staff is so friendly and helpful! Trey, Kelsey, and Marie at the Leland office were a joy to work with and I’d recommend them to anyone looking for insurance."
We responded:
"Hey Kirsten, Thanks a bunch for the awesome review! I'm so glad you got the best rate on renter’s insurance with us. Trey, Kelsey, and Marie are fantastic, and it's great to hear they made your experience enjoyable. If you need anything else, we're here to help! - Franklin Rouse - State Farm Insurance Agent, Leland, NC"