
State Farm® Insurance Agent Franklin Rouse Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rich
March 16, 2025
"Very please with the entire process from initial inquiry to signing policy forms. Very friendly staff (Marie) to make it go smoothly. Thank you State Farm."
"Rich, I'm so happy to hear that you were satisfied with the entire process! It's wonderful to know that Marie and the rest of our team made everything go smoothly for you. Thank you for choosing us for your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime."
Lolienrae M
March 12, 2025
"I am very Pleased with Franklin Rouse-State Farm Staff!! They are all so amazing! Bridget and Kelly make sure all of my questions were answered, they are patient and so helpful! I couldn't ask for more! I will stay with State Farm!!"
"Thank you so much for your wonderful feedback! I'm glad to know that Bridget and Kelly were able to assist you effectively and answer all your questions. It's fantastic to hear that you're happy with our team's service. We're here for any future needs or questions you might have, so don't hesitate to reach out!"
Arel Getty
March 12, 2025
"Super helpful!"
"Thank you, Arel, for your wonderful feedback! I'm glad you found our service helpful. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
corey brennan
March 7, 2025
"Kelsie/Kelce(idk sorry lol) was very helpful with answering my questions! Polite, knowledgeable and made me decide to stay with State Farm. Great customer service!!!"
"Thank you, Corey, for sharing your experience! I'm delighted to hear that Kelsey was able to assist you with your questions and provide the excellent service that made you choose to stay with us. Your satisfaction is our priority, and we're here for any other insurance needs or questions you might have. Feel free to reach out anytime!"
Milt Miller
February 28, 2025
"Our agent,Marie made our insurance experience a smooth and pleasant experience.Thank you Marie!"
"Thank you, Milt, for sharing your positive experience! I'm happy to know that Marie made your insurance process smooth and pleasant. If you have any questions or need further assistance, feel free to reach out to our office. We're here for you!"
Autumn Rose
February 28, 2025
"Bridget made this switch so much easier than I could have anticipated. I knew I needed to do it but I also dreaded the process felling like it was going to take forever and be complicated. It was not! Bridget and the rest of the team answered all my questions and made it a smooth transition even giving advice to help us save more! I have already told everyone I know!"
"Thank you, Autumn, for sharing your experience! I'm so happy to hear that Bridget and the team made your transition smooth and stress-free. It's wonderful that their advice helped you save more as well. We truly appreciate your recommendation to others. If you have any more questions or need any other assistance, feel free to reach out!"
Kevin Glock
February 28, 2025
"Such a great experience with the staff. They gave a great quote and got me the paperwork that I needed so quickly. 100% recommend Franklin Rouse insurance."
"Kevin, I'm so glad to hear about your positive experience with our team! It's wonderful to know that you found the quote and paperwork process quick and efficient. We truly appreciate your recommendation and are here to help with any future insurance needs you may have. Thank you for choosing Franklin Rouse - State Farm Insurance!"
Drake
February 17, 2025
"so far so good. thank you!"
"Thank you, Drake! I'm glad to hear everything is going well. If you have any questions or need assistance in the future, feel free to reach out."
Christina Nguyen
February 12, 2025
"Bridget made the process of switching my car insurance much smoother than I’d expected. She was extremely patient with answering questions and just overall very sweet! Kelly was also very nice and helpful as well."
"Thank you, Christina, for sharing your experience! I'm glad to hear that Bridget made the transition to our insurance seamless and that her patience and kindness stood out. It's also wonderful to know that Kelly contributed positively to your experience. If you have any more questions or need assistance in the future, feel free to reach out."
Matt Bryan
February 10, 2025
"Every time I deal with anyone from this office I get nothing but absolute wonderful attitudes friendly very helpful people very good listeners. They treat each customer just as they want to be. They never change their happy environment that they provide in the office. If they have to call you back for any reason it’s very quickly and answer each and every question or issue you have. The Franklin rousch office is the best State Farm insurance office to deal with and the best I believe all around insurance office. Thank yall for being awesome"
"Thank you, Matt, for your kind words! I'm glad to hear that our team consistently provides a friendly and helpful experience. We strive to treat everyone with the care and attention they deserve. It's wonderful to know that our quick responses and positive environment make a difference for you. If you ever have more questions or need assistance, we're here to help!"
Annette Sebba
February 5, 2025
"I have only great things to say about this agency. Everyone here has been incredibly helpful, friendly, and patient. We worked with Everyone in the office was top notch. We worked a lot with Pam and Kelsey. Both were phenomenal, always ready to answer and help with any questions. I would go back to them any time."
"Thank you, Annette, for sharing your positive experience! I'm glad to hear that our team, especially Pam and Kelsey, provided the helpful and friendly service you deserve. Your kind words about their dedication mean a lot to us. We're here for any questions or assistance you might need in the future!"
John Altman
January 22, 2025
"Always on top of all of my policies. Proactive as to my changing needs throughout my life. Looks out for my best interests and always quick to respond to my needs and questions. Been with them for 15 years and highly recommend."
"John, I'm so happy to know that you've been with us for so many years! It's wonderful to hear that our proactive approach and responsiveness have met your needs and expectations. Your recommendation means a lot to us."
Sydney Langer
January 20, 2025
"Purchased home insurance through them recently and had a smooth process. Their rates were much better compared to other options."
"I'm happy to know that your experience purchasing insurance with us was smooth, Sydney! It's great to hear that our rates were competitive and met your expectations. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Verbee Faucette
January 19, 2025
"Got a tow truck fast and the driver was very nice and polite. He got to me faster than the app said."
"Thank you, Verbee, for sharing your experience! I'm happy to know that the tow truck arrived quickly and that the driver was courteous. If you need any further assistance or have questions, feel free to reach out to our office. We're here to help!"
Taylor Krommes
January 16, 2025
"5 stars! I was able to get a quote quickly and get my policy started with ease."
"Thank you so much, Taylor, for the fantastic 5-star review! We're thrilled to hear that the quote and policy setup was quick and easy for you. If you ever need assistance, feel free to reach out. We're always here to help!"
Amber Moore
January 16, 2025
"I had such a wonderful experience! They were incredibly friendly and so helpful throughout the process. They managed to find me the best price ever on my home insurance. Highly recommend! We were helped by Tabatha."
"Thank you, Amber, for sharing your experience! I'm happy to know that our team, especially Tabatha, was able to assist you in finding a great price on your home insurance. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Chloe Burchette
January 16, 2025
"love state farm!"
"Thank you, Chloe! We're so happy you love State Farm. If you ever have any questions or need assistance, feel free to reach out to our office. We're here to help!"
Lee Sorrentino
January 14, 2025
"I have had multiple interactions with several people at this office and they have always been helpful and friendly. My latest interaction involved me making one decision, reconsidering it and going a different path. Bridget was super helpful and never appeared bothered."
"Thank you, Lee, for sharing your experience with us! I'm happy to know that our team has consistently been helpful and friendly during your visits. It's great to hear that Bridget was able to assist you effectively, even when you changed your decision. We appreciate your feedback and look forward to assisting you with any future needs!"
Brian Rohanna
January 12, 2025
"Great customer service and friendly"
"Thank you, Brian, for your wonderful feedback! I'm happy to know that you found our customer service great and our team friendly. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Dowless Reaves
January 3, 2025
"State Farm has got me covered without breaking the bank"
"Thank you, Dowless, for sharing your experience! I'm happy to know that our coverage meets your needs while staying affordable. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
MMC McConville
December 18, 2024
"Kelly was great!! We are new to the area and Kelly was great explaining how the homeowners insurance and wind & hail policies works in NC...Kelly gave me several different options in deductibles and prices to make my decision...very knowledgeable and personable, she couldn't have been any nicer and so helpful!! Would definitely recommend the Rouse State Farm!!"
"Thank you for sharing your experience! I'm glad to hear that Kelly was able to assist you with your insurance needs. Her knowledge and personable approach truly make a difference. We're grateful for your recommendation and are here to help with any further needs!"
Lowe Tim
December 14, 2024
"Great place to get insurance, was quick and easy and saved me money"
"Thank you, Tim! I'm glad you found our services quick and easy, and that we could help you save money. We're always here to assist with any future needs or questions you might have."
liz liz
December 13, 2024
"Very responsive, friendly and great rates ! Left a company I was with for 26 years for State Farm and super happy!"
"Thank you, Liz, for your wonderful feedback! We're so happy to have you with us at State Farm. It's great to know you're satisfied with our service and rates. If you ever need anything or have questions, feel free to reach out. We're here to help!"
Randi Wheatley
December 11, 2024
"Very responsive and great pricing!"
"Thank you, Randi! I'm glad you found our pricing competitive and appreciated our responsiveness. We're here to help with any future needs or questions you might have. Feel free to reach out anytime!"
Raymie Patrick
December 11, 2024
"Great customer service and quick to answer the phone. Helped me figure out all my problems quickly set up an account. Positive attitude all around and just very helpful. Thank you."
"Thank you, Raymie, for your wonderful feedback! I'm happy that our team could assist you promptly and with a positive attitude. We're always here to help with any future needs or questions you might have. Have a great day!"